Check In/Checkout for hotel guests: check in time is 4:00 pm, and check out time is 12 noon. The hotel will make every effort to personalise our guests’ stays if provided ETA information at time of reservation. Late checkout 800 Baht the front desk only, and are subject to determination based on hotel occupancy. Additional charges may apply.
Cancellation Policy: All confirmed reservations not cancelled at least one day prior to arrival (defined as 5:00 pm local time day prior) will be the responsibility of the traveler. Cancellations received within the 24-hour period or a “no show” will incur one night’s room and tax charge to be assessed to the credit card on file. Please provide notice of cancellation before 5:00 pm the day prior to arrival to avoid a penalty of one night’s room & tax.
Deposit/Guarantee: All reservations must be guaranteed for arrival by first night room deposit, guaranteed with a major credit card with expiration date. The hotel does not charge the card on file unless the reservation is cancelled within the 24 hour period noted, or a “no show.” The hotel will not hold any reservation unless secured by the above methods. Upon check in guests may use another form of acceptable payment for their accommodations.
Reservations guaranteed by a credit or debit card will be pre-authorized for guests stay the morning of arrival. If guests method of guarantee does not accept the pre-authorization, that reservation will be held until 5pm local time after which time the reservation will be cancelled.